We will always be friendly, courteous and approachable...

NASDA Members Charter

Service standards

We will always be friendly, courteous and approachable. You will be encouraged to discuss problems with us at any reasonable time. If in your view our services do not attain expected standards, or if you are ever disappointed, tell us. We will do our utmost to enhance the service and provide a return on your investment.

We will acknowledge all incoming letters from clients within two working days, where appropriate. For enquiries requiring an element of research, we will give a full detailed reply by a notified deadline. All telephone messages will be returned either the same day, or where not practical, by the end of the following working day.

We believe that your perception of our performance is always the reality. Your feedback is critical to our continuous innovation and improvement. We will always look for your ideas, comments and suggestions.